FREQUENTLY ASKED QUESTIONS
IS MY PRACTICE AND PATIENT INFORMATION SECURE?
Yes. Having worked within dentistry for many years, we have had vigorous training in data security, GDPR and patient confidentiality.
We are committed to the duty of care owed to clients in the safe handling and storage of data including patient information.
Measures in place:
A GDPR compliant data protection policy
Two factor authentication and secure passwords
Professional anti-virus software
Data back-up and disaster recovery
Professional indemnity insurance covering clients for confidential information breaches
Cyber liability insurance.
WHAT ARE THE FEES?
Once we have discussed the required type of core tasks that are required, fees can be set accordingly.
A personal, bespoke service is offered which is designed to meet the needs of each individual practice.
Bookings can be on an ad-hoc, daily or retainer basis and are all scheduled in advance.
Retainers and day bookings are more cost effective than ad-hoc rates and we work with you to find a retainer package that suits your needs.
ARE THERE ANY HIDDEN EXTRAS?
Our rates include time spent on the desired tasks, liaising with the practice by telephone, email or virtual video meetings including initial briefings.
Progress reports are communicated as often as required by the client. Timesheet reports are detailed with tasks and length of time spent on each task.
Any additional specific costs incurred such as printing, stationery and postage will be recharged separately at cost price.
WHAT ARE YOUR WORKING HOURS?
We work during standard UK business hours, 9am - 5pm, Monday to Friday, although you are of course free to email or Whatsapp us 24 hours a day. If you are in need of work being completed outside of these hours, then please let us know. We observe all bank holidays in England and Wales.
WHAT ARE THE BENEFITS OF USING THE DENTAL VIRTUAL ASSISTANT OVER PERMANENT OR TEMPORARY STAFF?
No national insurance, pension, holiday, sickness, maternity, or benefit expenses.
Use our services as and when needed.
No office space to find and no extra computer equipment requirements.
No downtime as we are not interrupted by patients or other practice matters, making our time resourceful and productive.
No agency, recruitment or training fees.
WHERE ARE YOU BASED?
Being virtual, we are able to provide our services to dental practices and professionals in any part of the UK.